How to cancel your server

We understand that sometimes, you no longer want your service for one reason or another. However, if that reason has anything to do with an issue you were having or our prices, we urge you to contact our support before requesting a cancellation as we are sure we will be able to work something out with you.

Please note per our TOS, if you are requesting an immediate cancellation within 3 days after placing your order you will be fully refunded within 24 hours of creating your cancellation request. If it has been more than 3 days since you have placed your order, no refund will be issued. For this reason, we urge you to select the 'End of Billing Period' cancellation type to avoid losing any time you paid for already.

Any service can be cancelled by following the steps below.
 
1. Log into the billing panel here.
2. Click on the 'Services' box on the top menu.


3. Now click on the active service you want to cancel.


4. Click the 'Request Cancellation' button.


5. Provide your reason for requesting the cancellation of your service to help us improve our services, and pick the Cancellation Type from the following two:
Immediate - your server will be canceled within 24 hours.
At the end of billing period - your service will be automatically canceled right before your next due date and will not be renewed.



5. Now click the 'Request Cancellation' button.


6. You will now see a confirmation page, and receive a confirmation via email.


If any information in this article is outdated or is inaccurate, please let us know by creating a support ticket for a chance of getting a small reward.
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