How to cancel your server

 
We understand that sometimes, you no longer want your service for one reason or another. However, if that reason has anything to do with an issue you were having or our prices, we urge you to contact our support before requesting a cancellation as we are sure we will be able to work something out with you.


Note: Please note per our TOS, if you are requesting an immediate cancellation within 3 days after placing your order you will be fully refunded within 24 hours of creating your cancellation request.
Note: If it has been more than 3 days since placing your order, we will not issue a refund. For this reason, we urge you to select the End of Billing Period cancellation type to avoid losing any time you paid for already. 
Any service can be canceled by following the steps below.
 
How to cancel your server:
1. Log into the billing panel here.

2. Click on Services on the top menu.


3. Select Active on the server you wish to cancel.


4. Click Request Cancellation.


5. Provide the reason for canceling services. Then click a Cancellation Type from the following two:
      Immediate - your server will be canceled within 24 hours of the request.
        End of Billing Period - your server will automatically be canceled after the current period is over. 


6. Select the Request Cancellation button to complete the request.


7. A confirmation page will appear and an email will be sent to you.
 

If any information you see here is outdated, please let us know by creating a support ticket. Thank you.
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