Frequently Asked Questions

With an average ticket reply time of 15 minutes, you can be sure help is there when it counts the most. Server hosting can be complicated, and we're here to help you. We built our support team to be the best and quickest.

Yes! All of our services run day and night, so you can play with friends whenever you like.

Yes! We offer our customers up to 1.3Tbi/s of DDoS protection at no additional cost.

Absolutely! Simply send us a support ticket, and one of our staff members will gladly move it for you.

We accept all major credit and debit cards, including pre-paid gift cards. As well as PayPal, Apple Pay, Google Pay, paysafecard, BTC, ETH, USDC, and DOGE.

We're passionate about providing the best service possible. If you're having any trouble, please let us know, and we'll help you within just a few minutes. If you'd still like to cancel, here are step-by-step instructions. We will be very sad to see you leave, but you are free to cancel your service anytime. There are no contracts or obligations.

This can be done by following the steps here.

Your server will be suspended two days after your due date, and your server will be terminated seven days after the due date. Please don't be worried, though. We generate our invoices two weeks before the due date, giving you plenty of time to pay for your server.

We offer a straightforward refund policy. If you ask for a refund within three days of the purchase date, we will provide you with a full refund. If you ask for a refund after three days have passed, there will be no refunds given, full or partial. We do not provide refunds on dedicated servers due to the costs involved in setting them up.

Yes! With us as your Minecraft server host, you can swap between modpacks with a few clicks.

Our Premium and Budget Minecraft servers allow you to adjust how many player slots your server has directly from your control panel. If you need to add or remove player slots, you can do so at any time.

Our Premium Minecraft Server plans provide you with the simplest and the best hosting experience possible, with all features included. These features include automatic modpack installation, dedicated IP addresses, unlimited player slots, 7 days of data backups, and many more locations to choose from than our Budget Minecraft Server plans. Our Budget Minecraft Server plans allow you to choose what features you'd like to add to your service. There is no difference in performance or support between the two plans.

Yes! You can upload custom files, configs, or mods to your server through our online file manager or an FTP client.

Yes! As soon as new versions of Minecraft are released, you will be able to install them on your Minecraft server.

We primarily use Intel Xeon Processors with clock speeds of 3.4Ghz (3.7Ghz turbo) or faster + DDR4 RAM on all our nodes. All our drives are NVMe or solid-state drives. Our staff monitor our nodes 24/7/365 to ensure that the CPUs are never overloaded and that all client servers have plenty of CPU power.

Nope! Your gaming servers can use as much or as little CPU as needed and access all cores. We monitor our nodes to ensure no CPU is overloaded and that no customer service is utilizing too much CPU with something like a crashing server.

We own most of our nodes, which allows us to maintain complete control over our infrastructure.