Frequently Asked Questions

Our average ticket response time is 15 minutes, so you can be sure to count on our help when you need it most.

Yes! All of our services are available at any time of day (or night), letting you and your friends play when you want.

All of our servers are equipped with up to 1.3Tbi/s of DDoS protection at no additional cost.

Not a problem! To move locations, simply send our team a support ticket and we will get it moved for you.

We can accept all major credit cards and debit cards, including pre-paid gift cards. We are also able to manage online retailer transactions such as PayPal, Apple Pay, Google Pay, BTC, ETH, USDC, and DOGE.

If payment is not received by two days after your due date, your server will be suspended. After 7 days, the server will be terminated. Our invoices are generated two weeks prior to due dates, however, giving you ample time to prepare and pay for your server.

BisectHosting has a straightforward refund policy - If a refund is requested within 3 days of the server purchase date, we will provide a refund. Outside of those 3 days, however, we will not offer any refund, partial or full. We do not provide refunds on dedicated servers due to setup costs.

Yes! With us as your Minecraft server host, you can swap between modpacks with a few clicks.

Our Premium and Budget Minecraft servers allow you to adjust how many player slots your server has directly from your control panel. If you need to add or remove player slots, you can do so at any time.

Our Premium Minecraft Server plans provide you with the simplest and the best hosting experience possible, with all features included. These features include automatic modpack installation, dedicated IP addresses, unlimited player slots, 7 days of data backups, and many more locations to choose from than our Budget Minecraft Server plans. Our Budget Minecraft Server plans allow you to choose what features you'd like to add to your service. There is no difference in performance or support between the two plans.

Yes! You can upload custom files, configs, or mods to your server through our online file manager or an FTP client.

Yes! As soon as new versions of Minecraft are released, you will be able to install them on your Minecraft server.

We primarily use Intel Xeon Processors with clock speeds of 3.4 GHz (3.7 GHz turbo) or faster + DDR4 RAM on all our nodes. All our drives are NVMe SSDs. Our staff monitors our nodes 24/7/365 to ensure that the CPUs are never overloaded and that all client servers have plenty of CPU power.

Nope! Your gaming servers can use as much or as little CPU as needed and access all cores. We monitor our nodes to ensure no CPU is overloaded and that no customer service is utilizing too much CPU with something like a crashing server.

We own most of our nodes, which allows us to maintain complete control over our infrastructure.