24/7/365 SUPPORT

We've been running gaming servers for years, and we're here to use that experience to help you. Whether it's a modpack issue, plugin problem, or something else entirely, you can count on us to respond promptly. No matter how big or small your question might be, reach out to our support. They love helping our customers.

Support Options

Support Statistics

15 MIN


We pride ourselves on our responsiveness, with an average ticket reply time of under 15 minutes. If you're stuck configuring a plugin or installing a modpack, don't hesitate to reach out to our team who will be more than happy to help you.

180 +


We have nearly 200 knowledgebase articles to help customers get instant support for the most common questions. If you can't find the article you need, our support team is happy to point you in the right direction.

20K +


We have a thriving Discord community with over 20,000 members and many helpful moderators. Join us to chat about your server, get plugin or mod suggestions, receive community support, see our company announcements and more!


Our Customer Support Team is strategically distributed through out the globe which allows us to deliver instanely fast support day or night. You'll be able to rely on us when it counts the most.
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Our Support Options

Regardless of the support option you choice, you can rest assured that our team will be there to support you every step of the way.
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