How do I find my service information such as IP address, and panel logins?
Your service information will be emailed to you once it has been setup. Please look for emails with the following subjects depending on what you had ordered:
Premium Minecraft Server - Your BisectHosting Premium Minecraft Server Information
Budget Minecraft Server - Your BisectHosting Budget Minecraft Server Information
MCPE Server - Your BisectHosting MC:PE Server Information
Webhosting - Your BisectHosting Webserver Information
TeamSpeak - Your BisectHosting TeamSpeak Information
VPS - Your BisectHosting VPS Server Information
Source Server - Your BisectHosting <game name> Server Information
Dedicated Server - We will contact you via a support ticket for dedicated server order.
Please be aware that your billing panel login is different from your server panel login. Your billing panel login is your email address, and your billing panel password is the one you entered when signing up. Your server panel login and password are emailed to you once you make a service purchase. You can find links to our server control panels, and the billing panel at the top right corner of our website.
I checked my email, and I don’t see my server’s info. What gives?
Sometimes your email host can put our email into your junk/spam folder. Be sure that you check those to make sure it’s not in there. We also recommend that you add our support@bisecthosting.com address to your safe sender list to make sure none of our emails are marked as spam by accident.
I checked my email, and junk folders I still can’t find my server’s info!
It’s ok, don’t panic. It could just be lost in your junk mail. You can get copies of all of your emails sent to you in the billing panel.
1. Login here.
2. At the top right corner click Account Settings then Emails Sent.
There you will see copies of all emails that we have sent you.
Help! I still can’t find my server’s info?!
After all that, if you still cannot find it, we would be more than happy to help you! We have staff available 24/7 to help you out. Simply create a support ticket here.
If for some reason you can’t login to create a support ticket, shoot us an email to support@bisecthosting.com
Can I get some help with my server?
Of course! Check out our knowledgebase locate here. There are many great articles there which will help you get started.
I still can't figure it out, what do I do?
We understand some are new to hosting. This is why we have 24/7 support available to you. Simply create a support ticket here, and one of our knowledgeable staff will get back to you right away and work with you on resolving any issues you might have. Don’t worry about waiting for a long time either, our support is extremely quick.