Are your servers on 24/7?
Absolutely! Our server nodes never sleep or take breaks.
Can I switch between modpacks whenever I want?
Yes you can. If you want to have CraftBukkit on your server today, and Tekkit tomorrow, you're free to do so. We even make switching between modpacks a breeze using our automated installer located in our Multicraft panel with many popular modpacks available for you to choose from.
Are the player slots unlimited?
On our premium servers you are able to adjust the player slots as you wish to suit your server. Same can be done with our budget servers for a small one time fee.
Do you provide DDoS protection?
Our Montreal and France locations are protected by default. We do not offer protection at all of our locations because less than 1% of clients need it. By not offering it at all of locations it costs us less to host your server. This allows us to offer you better prices. In the unlikely event your server does get attacked we will move it to one of our DDoS protected locations for absolutely free.
What is the difference between premium and budget servers?
Budget servers are very basic no frills hosting, while our premium servers come with many other additional features at no extra cost such as free unlimited slots, free dedicated IP, many locations to choose from, free modpack installation, free daily backups, and a free sub-domain.
Do you take server backups?
On our premium servers we take a backup of your entire server folder every single morning, and keep 7 days worth of backup at all times. On our budget servers you are free to backup your files any time you want using FTP, or purchase automated backups during checkout.
Can I use custom mods or jars?
Yes you can! After purchasing a server, let us know exactly what you are trying to do, and we will walk you through it.
Can I upgrade/downgrade my server later on without losing my data/IP/ect?
Upgrading or downgrading of your server plan can be done at any time. Doing so will not affect your files, settings, or IP.
What is your refund policy?
Our refund policy is very simple. If you want to cancel your Minecraft server with us for any reason at all, you are free to ask for a refund within 3 days of the original purchase date with no questions asked. After 3 days of original purchase date there are no refunds, full or partial. On dedicated servers there are no refunds at all.
What forms of payment do you accept?
We currently accept credit cards, PayPal, and Paysafecard. You may also use debit cards with credit card logos on them, and credit card giftcards.
Can I get a custom server IP?
For all of our premium servers we provide free subdomains that can be pointed to your server's IP.
Can you help configure my plugins for me?
We will always help you by guiding and teaching you, but ultimately you are responsible for managing your plugins.
Do I need to portforward?
You will not have to portforward when hosting with us. Only thing you will need to do is enjoy your server.
Can I add my own map?
Yes you can. If you have an existing map you want to use, it can easily be uploaded to your server with us. In fact you can even upload all existing server files that you might have.
How long will it take for my ticket to get answered?
Our average response time is under 30 minutes, however most of the time your support tickets will be answered much quicker. We have support agents in different time zones around the globe, so there is always someone available to help 24/7.
Where are the servers located?
We have several locations for you to chose from. Los Angeles, Dallas, Buffalo, Montreal, UK, and France.
Which control panel do you use?
We use a modified version of the Multicraft panel.
What are your server specs?
We utilize E5 Xeon CPUs, DDR4 ECC RAM and NVMe Solid State Drives on all of our nodes. (unless otherwise stated) We also make sure that the CPU usage never exceeds 70% during peak hours.
How long does it take to receive my server?
Your server is set up automatically as soon as it's been paid for. However in some cases like when you pay by eCheck it might take few minutes as those orders need to be manually verified.
Can I cancel my server any time?
It would be sorry to see you leave, but you are free to cancel any time you want. There are no contracts or obligations.
What happens if I do not pay on time?
Two days after your due date you server will be suspended, and seven days after the due date your server will be terminated. Don't be worried though, we generate our invoices two full weeks before the due date, giving you plenty of time to pay for your server.