BisectHosting is happy to introduce our new support companion, Biko! Here we'll cover everything you need to know about our newest helper, their role in our support experience, and what that means for you and your servers!

Introducing Biko: Your New Panel Assistant

Biko is now a full in-panel assistant for every BisectHosting server owner, operating directly inside Starbase, our custom panel. There, they help as a direct extension of our support team, helping with more simple, immediate concerns like understanding server settings and panel features, choosing the correct installation and migration options, understanding how different server configurations work, diagnosing server lag, mod support, connecting you with relevant knowledgebase resources, troubleshooting common issues, and plenty more, all with the necessary information right from Starbase. Biko is not part of our human ticket or live chat support systems in any way.  Biko is here to help with the small things, such as simple, common questions, but is far from a replacement for our human support team. Our team is still just as available 24/7/365 via our live chat or ticket services. Those services will not be changing at all.  Instead, think of Biko as an additional knowledgeable guide that can make information easier to access and can help with the small things without requiring you to contact an agent directly. You can still contact our support team 24/7/365 without speaking to Biko first; they're simply an additional helper inside of Starbase.

Try Biko Today

Biko is now fully available via the Starbase panel for all BisectHosting server owners, with no setup required! If you want to meet them, ask questions, or assess their skills, feel free to fire them a message anytime right from your panel. You can even connect with Biko on Discord by linking your accounts, and pick up the conversation in Starbase later if necessary, for maximum convenience!